Unit 2 1.1- 1.5

1.1. outline the legal requirements and powers covering a steward’s right to refuse entry and their right to ask someone

to leave a venue Legal requirements – because being a steward is an important job and they deal with the public and spectators they need to do everything by the book and do everything as it should be.  

Section 3 of the criminal law act states that you have the right to eject someone subject to them causing a nuisance or committing an offence by using justified and appropriate force to do so. This allows stewards to deal with spectators that can’t or don’t want to follow the rules and the laws. Because of this act, other spectators can enjoy an event without the worry of unlawful persons being present .

If this happens spectators need to explain reasons to the customer, tell supervisor of the incident and note down why entry was refused or someone was asked to leave

1.2. describe the procedures stewards should follow when refusing entry or asking someone to leave

1.3. outline why stewards should give explanations when they are refusing entry or asking someone to leave

Stewards are able to deal with spectators that can’t or don’t want to follow the rules and the laws. Because of this act, other spectators can enjoy an event without the worry of unlawful persons being present .

If this happens spectators need to explain reasons to the customer so that they fully understand why they have been eliminated from the event, they also need to tell the supervisor of the incident or event and note down why entry was refused or someone was asked to leave so that they can justify their actions on the debrief or if the suspect has complained.

Stewards need to give information about why the refused entry so that later on when somebody asks they can say exactly what happened and why they did it. If they don’t and they get accused for something like racism or being bias they have a written statement of what they thought happened.

1.4 describe the procedures stewards should follow to supervise spectator entry

Spectators need to know the procedures when they are monitoring the entry at an event. They need to stay at their allocated spot until they are relieved or told otherwise by someone who is in charge otherwise people who are not welcome or are not permitted to come in may get into the event which could raise complaints or even a lack or cooperation by the other spectators.

They also need to be able to speak and communicate with people politely,  check appropriate identity, give correct information and searching or permitting people relating to

1.5 describe the procedures stewards should follow to control queues

controlling and management of crowd build up so that queues don’t be come an issue. Queues also need to safe and stewards should communicate with spectators politely and clearly and ensure that they stay professional.

Queues need to be monitored so that they don’t become dangerous. If someone is pushing or jumping the queue then the steward will have to deal with that person by asking them to join the back of the queue or even take further action if they don’t listen and object you’re their request.