unit 3 - 1.1 - 1.5

1.1 outline why it is important for stewards to monitor for potential crowd problems

It is important for stewards to monitor crowds so it minimizes crowd problems. If there are crowd problems then people could get pushed over and potentially get crushed. If stewards monitor and look for potential problems it will minimize the chance of anything like that happening. When the crowd panics they can get agitated and restless which could result in fighting or barging. 
1.2. Describe how stewards should monitor for potential crowd problems
when stewards are monitoring they need to be aware of hazards so that they can reduce the chance of injury and chaos. Stewards could listen to what people to see if anything is going to happen, for example fans at a football match might be planning to place an attack on the opposing fans. If stewards heard this then they could move the crowd away to prevent it from happening.
Some venues may have metal gates or barriers so prevention of pushing and shoving is essential.
Stewards can also monitor CCTV to see if there are any problems in crowds, if there is they can deal with it themselves or if it is beyond their control they can get in touch with the police and they can intervene. 
1.3 Identify the types of potential crowd problem at spectator events
There are a few crowd problems that stewards should be aware of:
-Unexpected crowd movement – movement of crowds potentially towards rivals or venerable people
-Over capacity – more than the allowed amount at the venue. Stewards need to keep check of capacity at all times to reduce stampedes and overcrowding.
-Distress – if somebody is in distress the stewards will need to have access to the location of that person. If there is too many people they may not be able to get there
-Separation of individuals and groups – young people or VIP’s may get separated from the group they are with, so a careful eye needs to be kept on these type of people
-Trespasses in unauthorised areas – stewards need to keep monitoring areas that are unauthorised so that they can minimise the risk of anyone going in there.

1.4 state what stewards should do when they identify potential crowd problems
When stewards identify a crowd problem they should follow procedures that relate to the event. The should stay calm and stay professional.
they need to be visible to the spectators and to do this they can wear high visibility. If they are seen then they can be approached and identified from the rest of the crowd.  
It is important that stewards are calm and polite when dealing with crowd problems because if they don’t then the crowd may get distressed and angry which could cause more problems. They also need to reassure people because they might not know all the information which could make them upset or uncomfortable.
If there is something in the way of the crowd or something that is causing a disturbance, stewards can move it so that it settles the crowd and makes the environment better for everyone.
If the crowd is getting out of hand and widely spread out then it would be a good idea to contain them so they can’t separate, and cause problems. They could let the crowd separate and go back to normal after the situation or problem has calmed down.   
1.5 outline the procedures stewards are asked to follow in response to different types of crowd problem
At-risk situations: failure to monitor designated area (the area you are
responsible for); rushing into an area of concern without sufficient resources.
failure to inform supervisors of scope of problem; aggressive behaviour

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